UBMicro Computer Store, 520 Lee Entrance Road, Amherst, NY 14228, University at Buffalo, SUNYAB
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UB


SERVICE REQUESTS
  Create Service Pickup
      Request
  Log In To Service Request
  Node Repairs


WORK ORDER STATUS
  Check Repair Status


SOFTCARE PRO
  Softcare Pro
  Softcare Pro Tokens
  Terms and Conditions


REST EASY
  Rest Easy


OWNERSHIP TRANSFER
  Dell


TIPS
  Preventative Services
  Having Your Computer
      Repaired
  Help From Manufacturers


TECHNICIANS
  A+ Technicians


RATES
  Institutional Repair Services
  Repair Rates


WARRANTY
  General Information
  Accidental Damage
  Apple Warranty Service
  Dell Warranty Service
  HP Warranty Service
  Lenovo Warranty Service
  Sony Warranty Service
  SNAP Repair

SoftCare Pro


Software problems are the bane of every computer owner and the most likely repair you will encounter. Whether caused by equipment failures, a virus or malicious intruder, remediating software problems can be perplexing, time consuming and costly. And to the surprise of most computer owners, equipment warranties do not cover the operating system software or restoration of the operating system and other software after hard drive repairs or replacement.

SoftCare Pro is a software protection plan similar to warranty and accidental care plans. Available only from UBMicro, SoftCare Pro helps to ensure that software problems are resolved quickly, easily and without extraordinary expense. Just as important, SoftCare Pro reduces repair costs and enables you to budget for your time at UB.

To provide you maximum flexibility, SoftCare Pro works like a debit card. You are credited with twenty tokens that can be applied to software remediation, restoration, update and data recovery services as needed. You may use the tokens for one or more services and are not limited as to the number of service incidents. Click here for full token values chart.

Should you leave the University without using any tokens, you may be eligible to receive a partial refund on the SoftCare Pro card. If more tokens are desired, you can add them at a significant saving over the standard labor rate. The chart to the right provides a sampling of SoftCare services. The rates shown do not include sales tax. Customer is responsible for paying the sales tax for services rendered at the time of token redemption.

Click here for SoftCare Pro Terms and Conditions.

Sample Software Services
#Tokens
Standard Price
Network Access Setup: Computer configured to access UB’s network and the Internet from on or off campus locations using dial-up or broadband services. 5 $89
Network Security Setup: Includes all of Network Access Setup PLUS installation of antivirus and firewall software, UB’s VPN software for secure connections to the campus network, and Ad-Aware protection from spyware. 6 $109
System Remediation: Reformat corrupted hard drive; restore the operating system, antivirus software, Microsoft Office and customer’s data files. Includes Network Access and Security setups (see above). 8 $139
Data Backup (up to 20GB). 1 $20
Total 20 $357
SAVINGS $258
Click here for full token value chart.

SoftCare Pro Plan
Price
Tokens
During BTS with UBMicro Computer Purchase* $99*
Order # 503		 20
Computer from home purchased within last 60 Days* $119*
Order # 504		 20
Purchased at time of repair $169
Order # 505		 20
Additional Tokens $9
Order # 506		 1
*Pricing Good through September 9, 2008

ŽAll logos are registered trademarks.
All products and pricing subject to change. Proof of academic eligibility may be required. See store for details.